Support
A real person reads this address, usually within a day.
If something went wrong with an alarm, tell us your iPhone model, your iOS version, and roughly when it happened. That's usually enough for us to find it.
Common questions
My phone is on silent. Will the alarm still ring?
Yes. Alarms scheduled through iOS's alarm system ring through Silent Mode and through Focus modes, including Sleep. You don't need to change anything.
I turned the volume down and it went quiet. Is that a bug?
No, and we can't fix it. On iPhone, how loud alarms are is set by the system's "Ringtone and Alerts" volume, and apps are not permitted to read or change it — that restriction exists so apps can't blast you against your will.
What we can do is book a whole run of alarms in advance rather than one. Quieting one doesn't touch the next. If mornings are genuinely hard for you, it's worth setting Settings → Sounds & Haptics to a high level and turning off "Change with Buttons".
How do I actually stop it?
Do the task. Scan the barcode you registered — the entire remaining run is cancelled the moment it matches. That's the only way that doesn't involve getting up.
What if I can't find my barcode?
Register more than one, so a missing bottle doesn't strand you. Any registered code ends the alarm.
Can I just delete the app to make it stop?
Yes. We'd rather say so plainly than pretend otherwise — no iPhone app can prevent its own deletion. Unbed is built to beat the half-asleep version of you, not to hold you hostage.
Why can't I change my alarm right before bed?
Because that's exactly when tomorrow's problem feels like someone else's. Alarms lock a few hours before they're due. You can change the lock window, or switch it off, in Settings — just do it during the day.
Will it wake me if my iPhone restarted overnight?
Yes. Alarms are held by the system, not by the app, so they survive a restart and they don't need Unbed to be running.
Do I need the subscription?
No. One alarm and one barcode are free permanently, which is enough to get up every morning. The subscription adds unlimited alarms and codes, every task type, the anti-cheat checks and fuller statistics — and there's a free month to decide.
How do I cancel?
Subscriptions are managed by Apple: Settings → your name → Subscriptions. Cancelling there stops any future charge. We can't cancel it for you, and we can't see your payment details.
I want my data deleted.
Deleting the app removes everything: alarms, barcodes and your wake-up history all live on your iPhone and nowhere else. If you'd also like the purchase records held by our subscription provider removed, email us and we'll take care of it.
Something else
Feature requests and complaints are both welcome, and the complaints are more useful. support@dobreon.com